Return & Refund Policy

At Tea Explore, customer satisfaction is our highest priority. We are committed to delivering premium-quality teas and related products in excellent condition. To ensure a transparent and hassle-free shopping experience, please review our Return & Refund Policy below.

Open Box Delivery (Important)

For your convenience and peace of mind, Open Box Delivery may be available through our delivery partners where applicable.

At the time of delivery, we recommend that you open and inspect the package in the presence of the delivery partner to verify that:

• The product matches your order.
• The package is free from any visible damage.
• You have received the correct product, quantity, and variant.
• All items included in your order are present and in good condition.

If you find the package damaged, incorrect, tampered with, or any item missing, please refuse the delivery and return the package immediately to the delivery partner at the time of delivery.

Please Note

Once the package has been accepted by the customer after inspection during Open Box Delivery, requests related to physical damage, incorrect items, missing products, or packaging issues may not be accepted.

Return Eligibility

We accept return requests only in the following situations:

• You receive a damaged product.
• You receive the wrong product.
• The product is defective or unfit for consumption upon delivery.

To be eligible for a return:

• The issue must be reported within 48 hours of delivery.
• Clear photographs or videos of the product and packaging must be provided.
• The product must remain unused and in its original packaging wherever applicable.

Due to the perishable nature of tea products, returns may not be accepted for opened, used, or partially consumed items unless the product is damaged, defective, or incorrectly delivered.

Refund Process

Once the returned product is received and successfully passes our quality inspection, we will notify you regarding the status of your refund.

If approved:

• The refund will be processed to the original payment method used during purchase.
• Refunds are generally completed within 5–7 business days, depending on your bank or payment service provider.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, cancellation is not possible.
• After delivery, customers may request a return only if the product meets the return eligibility criteria mentioned above.

Refund Approval

All refund requests are subject to product inspection.

Tea Explore reserves the right to approve or reject any return or refund request if the returned product does not comply with the conditions stated in this policy.

Contact Us

If you have any questions regarding returns or refunds, our customer support team is here to help.

Tea Explore

Email: help.teaexplore@gmail.com
Phone: +91 8710046647

We appreciate your trust in Tea Explore and remain committed to providing a secure, transparent, and satisfying shopping experience.